Soak Travel Pack
shipping costs
Canada
Shipping fees are subject to change and are always based upon calculated Canada Post fees for priority postage.
USA
Shipping fees are subject to change and are always based upon calculated Canada Post fees for priority postage.
a) NO TRACKING OPTION: Shipping fees are subject to change and are always based upon Canada Post fees for priority postage WITHOUT TRACKING.
b) TRACKING/REGISTERED OPTIONS: If you wish to have your packaged shipped with tracking, or sent by registered mail please upgrade your postage BEFORE placing your order. Registered shipping means that in case you are not at home during delivery, the mailperson will not leave your package on your doorstep. They will leave you a note and you will have to collect your item at your local post office mentioned on the note.
other countries
We ship all over the world for a standard, contact us for a shipping quote.
multiple item order and/or countries not listed
Please send me an email to wildlittles@gmail.com for an accurate shipping quote. Remember - with the purchase of a quilt, your crib sheet or swaddle blanket will ship free!
processing time
Our creations are either MADE TO ORDER (current turnaround time is 2-3 weeks) or listed as IN STOCK and ready to ship within 1-3 business days. You will receive a shipping confirmation once your order has shipped.
custom + import taxes
Buyers are responsible for any customs and import taxes that may apply. Wild Littles is not responsible for delays due to customs.
RETURNS + EXCHANGES
Our shop does not accept returns or exchanges. Please make sure you order sizes accordingly. Any questions about sizing, can be directed to us at wildlittles@gmail.com.
We do accept order cancellations up to 30 minutes after the order is placed. Once the 30 minutes has past, your order is processed and cannot be cancelled. Most of our products are handmade, as such, fabrics are uniquely printed for each customer, and the process begins right after an order is placed.
We feel this policy is important because it helps prevent shipping errors/delay times and inventory accuracy. Thank you for understanding. In validated rare situations, if an order is cancelled past the 30 minute timeframe or returned, YOU will be charged a 25% restocking fee.
Return shipping cost is the customer's responsibility. Tracked and insured shipping is highly recommended, as lost packages are not the responsibility of Wild Littles. Returns must be within 3 days of purchase and item must be in new condition, unwashed, with original tag attached, free of odour and stains. Once return is inspected, SHOP CREDIT will be issued for item purchase price less shipping.
DAMAGED ITEMS
We offer complimentary repairs to workmanship defects. Please email us if you have any concerns at all at wildlittles@gmail.com. Customer service is our top priority and will absolutely make it right!
Should an order arrive damaged: please send us a photograph of the packaging and the contents within three (3) days of receiving. If the three day window has been reached, we are not responsible. Each order will be addressed individually. We do our best with quality control, however we are humans and sometimes an item will get sent out that should not have cleared quality control. We will fix this for you! Once you receive your package, please inspect it right away after opening.
Because each item is hand cut and sewn by real people, tiny threads will occasionally appear loose. This is not defective, they only need to be trimmed.
FINAL SALE ITEMS
sale items, hair accessories, earrings and custom orders. no exceptions.
We are not responsible for lost, damaged or stolen packages. If your package arrives damaged, including the outside packaging, it is not our responsibility. We advise that you contact or file a claim with Canada Post, USPS/Fed Ex/UPS. If your items arrive damaged with no obvious packaging issues, please contact us within 3 days of receiving your order. Please note that you will need to provide a photo of the item and the original packaging in order to be considered for a return.
SHIPPING
Can I change my shipping address?
- We ship to the address mentioned on your Shopify receipt.
- If your address is out of date, your order will need to be cancelled and then re-ordered as the shipping label is printed from the address you enter at the time of your order. There are no exceptions!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a SHOP CREDIT, the cost of return shipping will be deducted from your refund.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible for packages being sent to outdated or incorrect addresses. Your order is shipped to the EXACT address provided through Shopify (labels are printed directly from the site). Please double check your shipping address when purchasing. If it is a gift sending directly to the recipient - double check.
If a package is missing due to an incorrect address we will NOT send a new one. If the package is returned due to an incorrect address we will NOT send a new one without an additional shipping payment.
LOST PACKAGES
Wild Littles is not responsible for packages once they are marked delivered by the postal carrier. Please check with your neighbour or contact the postal carrier as USPS uses GPS coordinates when delivering packages.
COUPON CODES
There are no price adjustments on coupon codes from previous orders. There are no price adjustments from sale items from previous orders. We cannot go back and apply a coupon code to a previous order.
quilts + minky blankets
wash cold, tumble dry on low or lay flat to dry. with laundering, our quilts gain texture and comfiness. do not iron minky items.
crib sheets
wash cold, do not bleach, tumble dry low. cotton items can be ironed on low. to prevent possible suffocation or entanglement, never use crib sheet unless it fits securely on crib mattress.
holiday pajamas
wash cold, do not bleach, tumble dry low or hang to dry. pajamas should fit snug.
swaddle blankets
machine wash cool water using mild, phosphate free detergent to minimize fading. item is not preshrunk. air dry to minimize shrinking.
shipping costs
Canada
Shipping fees are subject to change and are always based upon calculated Canada Post fees for priority postage.
USA
Shipping fees are subject to change and are always based upon calculated Canada Post fees for priority postage.
a) NO TRACKING OPTION: Shipping fees are subject to change and are always based upon Canada Post fees for priority postage WITHOUT TRACKING.
b) TRACKING/REGISTERED OPTIONS: If you wish to have your packaged shipped with tracking, or sent by registered mail please upgrade your postage BEFORE placing your order. Registered shipping means that in case you are not at home during delivery, the mailperson will not leave your package on your doorstep. They will leave you a note and you will have to collect your item at your local post office mentioned on the note.
other countries
We ship all over the world for a standard, contact us for a shipping quote.
multiple item order and/or countries not listed
Please send me an email to wildlittles@gmail.com for an accurate shipping quote. Remember - with the purchase of a quilt, your crib sheet or swaddle blanket will ship free!
processing time
Our creations are either MADE TO ORDER (current turnaround time is 2-3 weeks) or listed as IN STOCK and ready to ship within 1-3 business days. You will receive a shipping confirmation once your order has shipped.
custom + import taxes
Buyers are responsible for any customs and import taxes that may apply. Wild Littles is not responsible for delays due to customs.
RETURNS + EXCHANGES
Our shop does not accept returns or exchanges. Please make sure you order sizes accordingly. Any questions about sizing, can be directed to us at wildlittles@gmail.com.
We do accept order cancellations up to 30 minutes after the order is placed. Once the 30 minutes has past, your order is processed and cannot be cancelled. Most of our products are handmade, as such, fabrics are uniquely printed for each customer, and the process begins right after an order is placed.
We feel this policy is important because it helps prevent shipping errors/delay times and inventory accuracy. Thank you for understanding. In validated rare situations, if an order is cancelled past the 30 minute timeframe or returned, YOU will be charged a 25% restocking fee.
Return shipping cost is the customer's responsibility. Tracked and insured shipping is highly recommended, as lost packages are not the responsibility of Wild Littles. Returns must be within 3 days of purchase and item must be in new condition, unwashed, with original tag attached, free of odour and stains. Once return is inspected, SHOP CREDIT will be issued for item purchase price less shipping.
DAMAGED ITEMS
We offer complimentary repairs to workmanship defects. Please email us if you have any concerns at all at wildlittles@gmail.com. Customer service is our top priority and will absolutely make it right!
Should an order arrive damaged: please send us a photograph of the packaging and the contents within three (3) days of receiving. If the three day window has been reached, we are not responsible. Each order will be addressed individually. We do our best with quality control, however we are humans and sometimes an item will get sent out that should not have cleared quality control. We will fix this for you! Once you receive your package, please inspect it right away after opening.
Because each item is hand cut and sewn by real people, tiny threads will occasionally appear loose. This is not defective, they only need to be trimmed.
FINAL SALE ITEMS
sale items, hair accessories, earrings and custom orders. no exceptions.
We are not responsible for lost, damaged or stolen packages. If your package arrives damaged, including the outside packaging, it is not our responsibility. We advise that you contact or file a claim with Canada Post, USPS/Fed Ex/UPS. If your items arrive damaged with no obvious packaging issues, please contact us within 3 days of receiving your order. Please note that you will need to provide a photo of the item and the original packaging in order to be considered for a return.
SHIPPING
Can I change my shipping address?
- We ship to the address mentioned on your Shopify receipt.
- If your address is out of date, your order will need to be cancelled and then re-ordered as the shipping label is printed from the address you enter at the time of your order. There are no exceptions!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a SHOP CREDIT, the cost of return shipping will be deducted from your refund.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible for packages being sent to outdated or incorrect addresses. Your order is shipped to the EXACT address provided through Shopify (labels are printed directly from the site). Please double check your shipping address when purchasing. If it is a gift sending directly to the recipient - double check.
If a package is missing due to an incorrect address we will NOT send a new one. If the package is returned due to an incorrect address we will NOT send a new one without an additional shipping payment.
LOST PACKAGES
Wild Littles is not responsible for packages once they are marked delivered by the postal carrier. Please check with your neighbour or contact the postal carrier as USPS uses GPS coordinates when delivering packages.
COUPON CODES
There are no price adjustments on coupon codes from previous orders. There are no price adjustments from sale items from previous orders. We cannot go back and apply a coupon code to a previous order.
quilts + minky blankets
wash cold, tumble dry on low or lay flat to dry. with laundering, our quilts gain texture and comfiness. do not iron minky items.
crib sheets
wash cold, do not bleach, tumble dry low. cotton items can be ironed on low. to prevent possible suffocation or entanglement, never use crib sheet unless it fits securely on crib mattress.
holiday pajamas
wash cold, do not bleach, tumble dry low or hang to dry. pajamas should fit snug.
swaddle blankets
machine wash cool water using mild, phosphate free detergent to minimize fading. item is not preshrunk. air dry to minimize shrinking.