returns + exchanges policy
EXCHANGES + RETURNS + CANCELLATIONS
Class Cancellation Policy
Registrations can be canceled up to 48 hours after booking a class for a full refund.
Cancellations made after 48 hours are eligible for a credit or transfer. Cancellations made within 1 week of the class do not qualify for credit or transfer.
Minimum number of students is usually four, maximums vary by class. NO EXCEPTIONS! If you are sick, we will re-book you to another class for any available dates. If there is no availability or you are unable to attend the available date(s), we will issue you a 50% credit for rebooking. You must contact Good Decade before your class, and respond within a week after we contact you with options to qualify for the sick policy.
Good Decade reserves the right to cancel 48 hours prior to any class if participation level is below minimum. We will issue a full refund for any class we cancel.
Fabric + General Merchandise
Please understand that we're a small shop, so it's not cost effective to process refunds/exchanges. Please read our shop policies including our return policy carefully before purchasing:
Our shop does not accept returns or exchanges on fabric. Please make sure you order sizes accordingly. Any questions about sizing, can be directed to us at gooddecadehomegoods@gmail.com.
General merchandise can be exchanged within 14 days provided it's not been used or packaging is not damaged.
We do accept order cancellations up to 30 minutes after the order is placed. Once the 30 minutes has past, your order is processed and cannot be cancelled. Most of our products are handmade, as such, fabrics are uniquely printed for each customer, and the process begins right after an order is placed. This policy does not apply to classes.
We feel this policy is important because it helps prevent shipping errors/delay times and inventory accuracy. Thank you for understanding. In validated rare situations, if an order is cancelled past the 30 minute timeframe or returned, YOU will be charged a 25% restocking fee.
Return shipping cost is the customer's responsibility. Tracked and insured shipping is highly recommended, as lost packages are not the responsibility of Good Decade. Returns must be started within three (3) days of purchase and item must be in new condition, unwashed, with original tag attached, free of odour and stains. Once return is inspected, SHOP CREDIT will be issued for item purchase price less shipping.
DAMAGED ITEMS
We offer complimentary repairs to workmanship defects. Please email us if you have any concerns at all at gooddecadehomegoods@gmail.com. Customer service is our top priority and will absolutely make it right!
Should an order arrive damaged: please send us a photograph of the packaging and the contents within three (3) days of receiving. If the three day window has been reached, we are not responsible. Each order will be addressed individually. We do our best with quality control, however we are humans and sometimes an item will get sent out that should not have cleared quality control. We will fix this for you! Once you receive your package, please inspect it right away after opening.
Because each item is hand cut and sewn by real people, tiny threads will occasionally appear loose. This is not defective, they only need to be trimmed.
FINAL SALE ITEMS
sale items, hair accessories, earrings and custom orders. no exceptions.
We are not responsible for lost, damaged or stolen packages. If your package arrives damaged, including the outside packaging, it is not our responsibility. We advise that you contact or file a claim with Canada Post, USPS/Fed Ex/UPS. If your items arrive damaged with no obvious packaging issues, please contact us within 3 days of receiving your order. Please note that you will need to provide a photo of the item and the original packaging in order to be considered for a return.
SHIPPING
Can I change my shipping address?
- We ship to the address mentioned on your Shopify receipt.
- If your address is out of date, your order will need to be cancelled and then re-ordered as the shipping label is printed from the address you enter at the time of your order. There are no exceptions!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a SHOP CREDIT, the cost of return shipping will be deducted from your refund.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible for packages being sent to outdated or incorrect addresses. Your order is shipped to the EXACT address provided through Shopify (labels are printed directly from the site). Please double check your shipping address when purchasing. If it is a gift sending directly to the recipient - double check.
If a package is missing due to an incorrect address we will NOT send a new one. If the package is returned due to an incorrect address we will NOT send a new one without an additional shipping payment.
LOST PACKAGES
Good Decade is not responsible for packages once they are marked delivered by the postal carrier. Please check with your neighbour or contact the postal carrier as USPS uses GPS coordinates when delivering packages.
COUPON CODES
There are no price adjustments on coupon codes from previous orders. There are no price adjustments from sale items from previous orders. We cannot go back and apply a coupon code to a previous order.